Comments
en.wikipedia.org/wiki/Public_Safety_Answering_Point
Posted by crouse
www.mobiledia.com/glossary/201.html -
Posted by crouse
www.encyclopedia.com/doc/1P3-332956631.html
Posted by crouse
en.wikipedia.org/wiki/Public_Safety_Answering_Point
Posted by crouse
A Public Safety Answering Point (PSAP) is a call center responsible for answering calls to an emergency telephone number for police, firefighting, and ambulance services. Trained telephone operators are also usually responsible for dispatching these emergency services. Most PSAPs are now capable of caller location for landline calls, and many can handle mobile phone locations as well, where the mobile phone company has a handset location system. Some can also use voice broadcasting, where outgoing voice mail can be sent to many phone numbers at once, in order to alert people to a local emergency such as a chemical spill.
In the United States, the county or a large city usually handles this responsibility. As a division of a U.S. state, counties are generally bound to provide this and other emergency services even within the municipalities, unless the municipality chooses to opt out and have its own system, sometimes along with a neighboring jurisdiction. If a city operates its own PSAP, but not its own particular emergency service (for example, city police but county fire), it may be necessary to relay the call to the PSAP that does handle that type of call. The U.S. requires caller location capability on the part of all phone companies, including mobile ones, but there is no federal law requiring PSAPs to be able to receive such information.
There are roughly 6100 primary and secondary PSAPs in the U.S. [1]. Personnel working for PSAPs can become voting members of the National Emergency Number Association (NENA). Emergency dispatchers working in PSAPs can become certified with the National Academies of Emergency Dispatch (NAED), and a PSAP can become an NAED Accredited Center of Excellence.
In other countries, this is the responsibility of other types of local government, and the particular setup of the telephone network dictates how such calls are handled.
Posted by waqasahmad
Hello friends! The dispatch office that receives 911 calls from the public. A PSAP may be local fire or police department, an ambulance service or a regional office covering all services. Thanks.
Posted by nels
-