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1 Both users must be using XP or operating system
2 Both users must have outlook Express, Microsoft Outlook, or Windows Messenger.
3 Both users must be connected to the internet
4 Both users, if also a part of local area networks (LAN), must have permission to use Remote Assistance from their network administrators
5 Both users must be willing to participate in the Remote Assistance session.

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Posted by waqasahmad

• Have your supervisor request and purchase a windows terminal server client access license from the ITCRC.
• High speed internet connection, DSL or cable modem. Not provided by Food Lion.
• Home PC running Windows 2000 / Windows XP or higher.
• Running Windows Internet Explorer version 5.0 or higher.
• Security settings on Internet Explorer set to default as they are from the factory.
• Computer is up to date with all Microsoft patches. You can do this by turning on Automatic Updates.

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Posted by sagitraz

Both users must be using XP or operating system
Both users must have outlook Express, Microsoft Outlook, or Windows Messenger.
Both users must be connected to the internet
Both users, if also a part of local area networks (LAN), must have permission to use Remote Assistance from their network administrators
Both users must be willing to participate in the Remote Assistance session.

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Posted by suresh123