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Plz visit this site
www.usenix.org/events/lisa08/cfp/guidelines.html - 38k -

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Posted by waqasahmad

http://www.ietf.org/mail-archive/web/megaco/current/msg00723.html

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Posted by Hash007

For details visit:

www.iec.org/online/tutorials/vfoip/topic08.html

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Posted by sagitraz

While each business is unique and has specific call handling requirements, most (if not all) businesses in the small to medium range could benefit from some general tips for 1) conducting call flow analyses and 2) implementing call flow paths for inbound calls.

Since there is usually more than one effective method for routing calls, and since there are a variety of technologies that help implement call flow paths, it is advisable to plan your call flow paths with a telecommunications professional who is knowledgeable about the Regional Bell Operating Company; interconnect companies; telecommunications equipment, pricing and features; and new computer telephony applications.

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Analyzing And Managing Call Flow
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The objective of a call flow analysis is to determine the types of calls your business receives and to develop a call flow path that enables your callers to reach their destination easily and quickly. Begin by conducting an audit to identify the types of calls your business receives. as well as the volume of calls for each type. Identifying calls involves determining the general department destination for a call and the type of action requested by the caller.

Most organizations can easily classify the types of calls they receive. Some typical categories include: General Company Information, Sales, Customer Service, Technical Support, Accounts Payable and Accounts Receivable. Companies may also further differentiate calls based on product lines and company functions such as marketing, documentation and engineering, What's essential is to differentiate calls in a manner that makes sense to your organization and to callers.

Next, determine how the calls within each department need to be handled. Depending on your organization, and the nature of the call, you will need to provide callers with access to a person, fax-back capabilities and recorded messages.

Once you've identified the types of calls, and determined how these calls must be handled, you can then begin developing call flow paths. Critical to an effective call flow is the use of current technologies, many of which are classified as computer-telephony integration.

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Posted by Gkkrishna